We do not accept refund and exchanges for customized items once they are processed. Customized items are made specially for you, which cannot be used again for other customers. Thanks for your understanding.
We're bummed if you're not 100% satisfied with the non-customized items you received, and we gladly accept returns within 30 business days of receipt for most items in new condition.
How Do I Make A Return？
1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.
1. You have 30 business days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
3.The following items cannot be returned or exchanged: customized items and items with limited time promotion.
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of products which are not from our website.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
What is status of my refund?
Refund to credit card, the whole process may take 10-30 business days as your card bank needs to process the refund to you.
We could refund to your card account in 24 hours. But your card bank needs 10-30 business days to transfer the money to your card account. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.
We apologize genuinely for the inconvenience caused and thanks for your kindly understanding. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.
Shipping Cost & Relisting Fee
To return your product, you should mail your product to email@example.com. Email us with your order number for more information.
* We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
* We do not charge relisting fees.
Any question, please feel free to contact us at firstname.lastname@example.org